Radio Systems Australia has been alerted to a potentially serious safety issue with the plug insert on power adaptors for the PetSafe® Brand and SportDOG® Brand products manufactured between 2009 and 2016.

Some of the plug inserts have been found to have a manufacturing fault that causes them to break apart as they are being unplugged from a power socket. This can expose live parts and potentially cause a dangerous electric shock.

The plug insert is the part with the two prongs that attaches to the adaptor box to enable it to plug into Australian and New Zealand power points.

Radio Systems Australia has issued a safety recall on this product to keep consumers and their animals safe.

Replacement plug inserts will be sent to the owners of all impacted products manufactured within the identified 2009 to 2016 window, regardless of whether an individual product appears to have a fault.

If you have any affected products plugged into a power source as display units do not unplug them immediately.

Customers are advised to take the following steps. 

1.           Turn the power off to your premises at the mains switch (if you are unable to do so follow step 5 below)

2.           Before you touch the adaptor or plug insert, turn the power off at the wall socket if possible

3.           By touching the adaptor only (not the plug insert), gently try to remove the adaptor from the power point

4.           If you have any trouble removing the plug insert, such as unusual resistance or movement in the plug insert, STOP immediately

5.           Call Customer Care on 1800 786 608 and they will arrange for someone to come and remove the adaptor safely.

Once removed, Radio Services Australia will provide a courier to collect recalled products from you.

A recall website has been set up, http://www.petplugrecall.com.au and customers can call 1800 786 608 to handle any queries.

For a list of all impacted products and important safety information, please visit http://www.petplugrecall.com.au or call RSA’s recall hotline on 1800 786 608.